SPARE

Software Solutions for
Cash Management

Frequently Asked Questions

Can anyone use this app?

Anyone over the age of 18 is permitted to use this application.

What does it cost to join the network?

Nothing. SPARE will not charge you any fees nor are there maintenance fees to be part if the network.

How many different digital wallets does SPARE accept?

SPARE strives to import as many digital wallets and currencies into its platform as possible.

Can I send promo funds to my bank?

We do not allow users to cash out promo funds to their bank account. The funds are designed to be used inside of the network with either other users or with our business partners. 

How do I send funds to my bank?

As long as you have a minimum balance of $50 you can send us a request via the customer care chat with:

The amount you want to withdraw, name on the bank account, routing number and account number. 

*We reserve the right to restrict bank transfers if they are solely for promotional funds that should be used within the network.

What is the "zero tolerance" policy?

Any behavior that creates: fraud, the illusion of fraud, illegal action, misuse of funds, failure to properly identify, gaming the promotional system or any activity the company deems to be unsavory to the network of users and/or business partners will cause the user account to be suspended and all ill-gotten funds removed. 

My account was suspended - what should I do?

Feel free to reach out to our customer service. It could be a simple issue to fix (ID verification, missing contact info, etc.).

Once an account is suspended the company reserves the right to not allow that account to resume operation if it falls under the provisions of the "zero tolerance policy".

How can I open SPARE on my phone, Laptop, Computer?

Download the app or go to: web.gotspare.com

I already have a SPARE account, what do I have to do?

Submit your government issued ID fro verification, fund your SPARE wallet and you are ready to go.

I have closed my browser. How can I find my barcode?

The QR and Bar codes are accessible via the app when a request is active. Some locations allow you to use your phone number and pin however, you will be required to show your ID. 

SPARE shows me that my session has expired what do I do?

Restart the app or your web browser.

How much time do I have to confirm a payment with SPARE?

All payments instantly come our of your digital wallet or payment method. 

How does SPARE work for Merchants?

Select the amount of cash you would like to give out on a daily, weekly or monthly basis. Our system will connect you with user that need cash through the month. Ensure that have registered your account, submitted necessary documents, your account has been verified by one of our sales members and you are free to operate. 

Do I need a Bank Account as a Merchant?

No. 

How does SPARE pay the Merchants?

Into their SPARE bank account or merchants partners can have funds sent to another bank (for a fee). 

What are the Fees for using SPARE as ATM?

Fees range from free up to 5%

Can SPARE be use as POS?

Yes, we have several network partners that use POS such as: Clover, Miura, Pax, Ingenico and Toast.

Will the Customers and Merchants receive a receipt for the transaction?

Yes, each gets an email notification as well as access to the transaction history in their account via the app or web. 

Can Customers withdraw cash from any merchant that offers SPARE?

Most of SPAREs merchants offer cash out however, we have some that limit their services to "Cash-in", "Check Cashing" and "Loans". If you need help telling the difference - use the sort button in the app. 

Is there a Limit on withdraw with SPARE?

Yes, there are limits based one your security tier level.

Where can I withdraw cash with TWINT?

If the digital wallet is available in SPARE - then you can get cash anywhere int he network.

Can a business or company pay their Workers or Employees using SPARE?

Yes. This will help them reduce time and cost for getting funds to their employees and contractors.

Can SPARE be used to pay Vendors, Contractors, Tuitions, or Bills?

At this time we only support vendors and select bills. Contact customer service for an update on their service. 

Why is SPAREs "zero tolerance" policy so strict?

Trust. We have worked hard to build our network of users and small businesses. We have seen many different forms of fraud that degrade the integrity of our network. In addition, we are a small company and if we were held responsible (as a company) for every transaction that ended in fraud in our network - we would not have a company after a very short period of time. 

Why does my check take so long to clear?

Your first check will not clear until we have received the funds from your bank, which is typically 24-72 hours after submission. It is not until you have processed your 4th check (and the previous 3 have cleared without issue) that you may be eligible for instant access on check deposits.

How do I get paid to pick up cash?

Once you have registered in the app, find all of the locations with the ($) on the app. .Each time you request cash from these locations you will make an extra cash bonus up to $50 per pick-up. 

What is the best contact information for customer service?

Phone number: +1 (424) 744-0155
Email: [email protected]

Referral Rewards

You can earn up to $50 per new customer account and up to $1000 for a new business joining the network. Check Setting and Promotions for your chance to generate some extra cash.

If you send money to someone that doesn’t have an account yet what happens

Is this happens we will debit your account of the amount you are intending on sending. We will send them a text message letting them know that cash is available for them. once they activate and verify their account the money you sent will be available for them. 

What is required to deposit funds to my bank account?

Customers do have the ability to deposit to their bank as long as they meet the following requirements:

- completed account verification 

- provide banking information 

- balance above $50

- promotion credits will not be counted toward the amount available for deposit request. 

How do rewards work?

Rewards are paid out based on two factors: amount and timer. Once the timer expires your wallet will be credited with the reward amount indicated when you made your deposit. 

What is the maximum deposit and reward that I can earn?

The maximum deposit that can be made per month is $10,000. Which can be paid from a credit, debit and crypto payment source. The max deposit that can be earned in a month is 10%. Please check the app for the specific reward payout once your deposit is made as the reward amount varies. 

How can I contact customer service?

You can contact customer service at: support@gotspare.com or by phone (call or text)  at (424) 744-0155

How can I get started with rewards?

You can earn rewards in a few different ways: 
- Referring friends and family
- Referring new businesses to join the network - pays up to $1000 per new location 
- Making a deposit into the rewards portal 
Check the app for specific details on each
 

My check deposit was denied - what should I do now?

It is unfortunate that your check deposit was denied. This can happened for several reasons: 
- your account has not completed verification with SPARE
- your account is locked or flagged for suspicious activity
- the check you submitted does not match your account information
- the check information is invalid or can't be verified 
- the check was submitted in a different name other than the account holder
- the check in not readable 

In the event of any of the above you can: 
- resubmit your check for a second review
- contact customer service via email: [email protected]
- contact us via text or call at (424) 744-0155

I just went to a location and they have no idea who you are - what do I do?

From time to time we will have a location that was added into our system that has not completed verification or training of the local staff. If you come across one of the locations please contact us immediately and provide the location name and city and state. We do our best to make sure that we maintain a safe, secure and active merchant base and greatly appreciate the feedback if a location is not meeting its obligation to the network. 

I came across a location that looks like it's someone'e home or a non-commercial/business location.

If this happens DO NOT VISIT THIS LOCATION and contact out team immediately with the location name, city and state. We want to maintain a safe and secure network and residential locations are not permitted in SPAREs network. From time to time we may miss a new location through verification and a residential location becomes active. Please help us by reporting these locations when you see them. 

Why am I unable to send or request

There may be an issue with your account that has flagged the account for review. Please contact customer service via chat, email or feel free to give ua a call or text at (424) 744-0155.

What is the business bounty program and how does it work?

Our community of small businesses are central to the existence and growth of our network. From time-to-time we may call on our community of users to help grow the network in their area. For helping us grow we provide financial incentives to these that refer an active business to the network. 
 
Once a business is referred and becomes active they must complete their first 100 transactions within 30 days in order for you to receive your referral fee. If the business does not active and compete their first 100 within that time period - you do not receive a referral fee or bounty. 

*referral fees are only applicable to businesses that are verified and at a retail/commercial business location 
*we reserve the right to refuse to share out bounty list with anyone for any reason 
*we reserve the right to remove or suspend any suspicious actors from the bounty program for any reason 



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